What are Group/Family Registrations?
How to enable Group/Family Registrations on your registration forms
How will the registration form now display?
Identifying the Primary Person?
How are payments and invoices for families/groups managed?
How can Sporty Administrators identify families/groups?
Modifying a family/group registration
What are Group/Family Registrations?
Sporty registration forms come with a feature which allows multiple people to register & pay as a group. These families/groups will be composed of a single "Primary Person" and any number of additional group members. Each family/group member is treated as an individual person for your organisation.
How to enable Group/Family Registrations on your registration forms
To enable this feature, in the Advanced Options section of the form builder, check on the option Enable family registrations.
Note: If you're using a Superform, family registration may or may not be enabled by default. You won’t be able to enable family registrations at your end if it hasn’t been enabled at the Superform level.
How will the registration form now display?
1. +Add Person button is displayed at the bottom of the form
Select +Add Person to add the next person to the family/group. A 'copy' of the registration form will be created. The Email and Address fields will be auto-populated from the first family member assuming this will be the same for the next. There is the option to overwrite this if you wish. Complete the remainder of the registration for the additional person.
2. Option to Remove group members and change the primary person
This is only possible whilst completing a form, not once submitted. If you need to adjust the primary person after submission, click here.
Each group/family member is separated into their own section. To review or update each person, click the + icon to expand and show their registration details.
The Primary Person will have Primary Person next to their name.
To change the Primary Person of the family/group, click Make Primary Person beside the person you want to be the primary person.
When completing the form, people have the option to remove a member from the family/group if a person has been added in error, or if they have received an invitation to re-register, and one of the family/group member's will not be re-registering. Simply click Remove displayed next to the person's name in their section. This will clear any information entered for the individual & remove their section from your family/group. If the Primary Person needs to be removed, another person will first need to be made the Primary Person before the Remove option will appear.
2a. Updating the Primary Person
As a logged-in administrator of the website, If you need to change who the primary person is after someone has registered, select the name of the form to view the registrants. From here, find the group registration and select the blue SP reference number. This can be anyone from that same group.
You will then be presented with another window where you can select the radio button against the person you wish to be the primary person. Once you have done this, simply select the Exit button or X button to save your changes.
3. Total Payables section
If a form includes any products, a Total Payable section will appear at the bottom of the form. This will display the total values of all products purchased across the family/group. To expand this section to view more details, click the + icon.
Note: This is simply a summary and cannot be interacted with directly. Any changes you wish to make must be made via individual family members.
Clicking the Submit button at the bottom of the form will submit all family/group member registrations.
Identifying the Primary Person?
The Primary Person is the contact for the family/group as a whole. When the family/group registrations are submitted, a confirmation email for each family member will be sent to the Primary Person. A copy of these emails will also be sent to each individuals if they use a different email from the Primary Person.
The Primary Person will be the only recipient of group invitations to re-register. This invitation to re-register will provide a magic link which allows the entire family/group to re-register. If a specific family/group member needs to be contacted, you can send an invitation to re-register to the person individually, or you can use SuperCRM to contact the person or invite them to re-register.
When family registrations are enabled, an export of the database will include a Primary Person column. This can help you to find the primary contacts of multiple family groupings.
How are payments and invoices for families/groups managed?
Rather than have to pay once for each family/group member, families/groups can be paid for/invoiced as a collective. The Shopping Cart will display products selected/triggered for each family/group member following the registration form submission.
Following submission of payment or request for invoice to be raised, each person will be provided with a unique registration SP reference number.
The payment or invoice will be raised with a unique group transaction reference number.
A single transaction receipt will be sent to the Primary Person.
Sporty will allocate the payment to each family/group member for their portion of the total.
Note: Any transaction fees will be allocated to the primary person in addition to their existing portion.
How can Sporty Administrators identify families/groups?
Registrations made as part of a family/group will display the SP registration reference number in blue vs registrations individuals where the SP reference is black.
If you click on a blue SP reference number, a Linked Registrations modal will popup, displaying the people that belong to the family/group & who is currently identified as the Primary Person.
Modifying a family/group registration
Click on any SP reference number to modify or create links between registrations.
- To add an individual to an existing group, or create a new group for individual registrations, enter the person's SP reference number into the SP Reference Number field and Link.
- To change the Primary Person, click the radio button in the Primary Name column to select the new Primary Person.
- To remove a family/group member, select the red trashcan next to their name. This will unlink the registration from the family/group but will not delete the registration record.
- Note, if you have Xero/MYOB enabled you are unable to remove/change linkage.