Our developers monitor and review 'Application not responding' and app crashes through our diagnostic tools on a regular basis. We identify and resolve any trends or patterns that are visible to us.
Sometimes your crash data might not be available to us. We recommend our customers enable sending of diagnostic data to the app developer when you install the app to ensure we can continue to resolve errors as they are presented in the app. To enable this service to allow us to provide you with a better performing app, please see these instructions:
In order to provide a more timely response to any problems you might experience with the app, it is very helpful if you can log directly with us any issues you have experienced with the app. To do so, please complete this form.
If you are not currently sharing diagnostic data through the app, and we are unable to replicate or reproduce a bug you report to us, we may require additional logs to understand the problem. We will provide you with instructions on how to generate these if needed.
If you experience an issue scoring when using the Game Day Live Scoring App, please complete this form to log with our technical team to investigate.