Online Support Centre


Set a reply email address on a form

When creating a form we recommend setting a reply email address. Otherwise, when a person receives email confirmation after submitting a form, it is sent from If they then try to reply to their confirmation email e.g. they have made a mistake on the form, it will not be received by anyone. 

To add a reply email address follow these steps:

Go to Dashboard > Online Registrations > Edit (pencil icon) of that Form (see How to edit a form).

Enter an email address into the From email field. This is a required field where you enter the email address in which registrants are able to reply to their form confirmation emails to. This field will often already be pre-filled with the email address of the person who created the form however, you can change this to another email address.


Click Save Form.


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