Sporty has partnered with VostroPay to take debit/credit card payments. VostroPay offers a competitive flat fee service rate of 2.55%, makes daily payouts into your nominated bank account and includes helpful information such as the registrants name and form name as well as the SP reference number to aide in reconciling.
Note: It is up to the individual organisation whether the transaction fee of 2.55% is passed onto the customer, or whether the organisation themself will absorb this charge. See note 7. on this article here.
To learn more about VostroPay (i.e. who they are, security/privacy FAQs) or to complete the Vostro application form to get started, click here.
When your VostroPay configuration is complete, Sporty will send you a confirmation email notifying you of this. Sporty will disable your existing credit/debit card provider and enable VostroPay so that you can begin taking payments immediately.
This article includes:
- VostroPay Configuration Complete
- VostroPay Merchant Portal
- Payout Reports and Payouts
- Payment Report/Transaction Report
- FAQs
VostroPay Configuration Complete
You'll be able to begin taking payments via this method once you've received:
- An email from VostroPay notifying you that your merchant services are full active,
- An email from Sporty confirming that your VostroPay configuration is complete.
Note: VostroPay will send a further email asking you to activate your account. Once activated, you will be able to access the VostroPay Merchant Portal (explained below).
If you were previously connected to an alternative credit/debit card provider, this will be disabled when VostroPay is enabled. All credit/debit card payments will then be going through VostroPay.
If you want to pass on the transaction fee to your members, ensure you enable "Adjust price for transaction fee" against the Connections area from the Dashboard > Admin Settings tile. See here for further information.
VostroPay Merchant Portal
To view your VostroPay Merchant Portal, go to your Dashboard, click on the Admin Settings tile, then under Connections click VostroPay Portal link.
Note: To access the portal, you must have first activated your merchant account from the email sent to you via VostroPay. If you haven't received this, please contact support@sportsground.co.nz.
Use your login credentials to access the VostroPay dashboard.
From the Portal you can:
- View completed transactions.
- View payouts.
- Run transaction reports.
- Issue refunds.
All transactions will display the unique SP reference number assigned to the registration made via Sporty. Use this number to search for specific transactions in VostroPay. The unique SP number allows you to easily reconcile VostroPay payouts with that in Sporty.
Payout Reports and Payouts
Payouts are made daily into your nominated back account and relate to all transactions processed the previous day up until 8pm NZST. Payouts from VostroPay have the contact name of "Nuvei_MS" or "TILL_Payments". To view each payout made into your bank account or to find out which transactions each payout relates to, follow the below guide.
The below-step-by-step guide also will inform you around what detail is included in the Payout Report.
- Log into the VostroPay portal and navigate to the Payouts tab.
2. Click the arrow beside the batch payout you're wanting to view and reconcile. All payments received that make up the total value of the payout will be displayed once you have clicked into the specific payout.
Note: You must click into the individual payout to view the transactions which make it up.
3. If your view appears similar to the below example showing no specific detail about each transaction, you will need to Customise the report to include more detail (see step 4).
4. To set the detailed payout view to include the registrants name, the form name and the SP reference number to make reconciling simple, click Customise against the individual payout.
5. Enable Merchant Meta Data & Merchant Transaction ID (if not already enabled). The columns will automatically appear in the background once you tick these items on. Ensure you click Save preferences before exiting this screen so you only need to do this once.
Note: No SP reference numbers will display directly against the overall payout screen, the screen that contains the list of payouts by day they are paid out. The SP reference field will only display the individual transactions within the payout for that specific day.
6. The specific payout will now include the registrants first and last name, the registration form name, as well as the SP reference number from the registration within Sporty.
All payments that make up the value of the payout received are displayed. Use the Merchant Meta Data and Merchant Transaction ID column to match the invoice that the payment relates to, to reconcile the payment.
If you have invoices set to raise at the time a registration is made in Sporty, match the invoice to the payout to mark the invoice as paid. When the invoice is marked as paid in Xero or MYOB, Sporty will be updated to reflect this.
See this article here for help on reconciling your payout and invoices.
If you'd like to download the payout report, click Download, alternatively view those related transactions directly from the payout screen you are currently on.
Viewing Refunds
If there has been a refund, the payout which it relates to will show the amount refunded in red within the Refund Amount column.
1. Click the arrow beside the payout as shown above previously when viewing the specific transactions that make up the payout.
2. From the next screen where all the transactions are that make up the specific payout you've clicked into, click the arrow again beside the (each) refund line item to view more detail.
3. Scroll to the bottom of this next screen to view the Related Transactions section. Click the arrow beside the related transaction to view the SP reference number of the original transaction.
4. The SP reference number is displayed as shown below.
Payment Report/Transaction Report
Run a Payments Report from Sporty, or using VostroPay view individual transactions or export a full Transaction Report.
Sporty Payment Report
Each payment instance is recorded automatically against the person's record in your Sporty online registrations database. Click into the Sporty database associated with a web form to view these balances at a glance.
Export a database for a specified data range to Excel showing the payment balance along with columns for each product you've added to your web form. Run a payment report by navigating to your Dashboard, click on the Online Registrations tile then the Payment Report button. For more information, please view this article.
VostroPay Transaction Report
Run a Transaction Report
Run a Transaction Report to view what transactions were captured within a specified period.
1. Login to the VostroPay Merchant Portal.
2. Go to Transactions.
3. Set the date which you want to report on. Alternatively, view the transactions directly from this screen.
4. Click Download.
Note: Click Customise and enable Merchant Transaction ID then click Save preferences to add this field to the main transaction view. This field will display the SP reference number for each transaction.
5. Select which fields you want to include on your export by ticking and unticking options in the Customise Export list.
You MUST include Merchant Meta Data into the export to be able to view the SP reference number which each transaction relates to.
The columns most helpful to you when reconciling payments:
- Date & Time: The date and time the transaction was made.
- Amount: The value of the processed transaction.
- Merchant Meta Data: This displays the SP reference number related to the transaction. Use this field to match payments to the correct person.
Search for an individual transaction
As outlined above, firstly go to the Transactions area of the VostroPay Portal then set the date range you want to search. Click Search and Filter.
Enter the SP reference number into the Merchant ID field then click search.
Note: Click Customise to add Merchant Transaction ID to the table displayed below to easily identify the transaction.
FAQs
Q: Do I need an NZBN to be able to use VostroPay?
A: Yes. As long as are a registered business (incorporated or unincorporated) and have an NZBN, you can complete the application. To find out if you're eligible to get an NZBN, please visit the NZBN.govt.nz site here.
Q: How long does it take to get VostroPay set up?
A: VostroPay application > Offer > Verification > Approval > Onboarding > Configuration complete
Initial Offer: Received within 2 business days of submitting your application.
Approval & Verification: Takes 2–3 business days after offer submission. (Pro tip: Upload documents promptly to avoid delays!)
Onboarding: Once approved, the setup process typically takes 3–5 business days.
Final Configuration: Sporty will finalise your setup within 5 business hours of onboarding completion. You’ll receive an email once you're ready to take payments.
Q: What is a Beneficial Owner, and how many owners do I need to enter?
A: A Beneficial Owner is a duly authorised officer or representative, who has effective control of the entity. E.g. Chair/President, Principal/DP). You only need to enter the details of 1 Beneficial Owner, however if you feel it is necessary to add others, feel free to do so.
Q: Why is VostroPay asking for our annual turnover?
A: VostroPay asks for this information as part of their risk, compliance and AML checks.
Q: Will my members or my organisation be impacted while the switch to VostroPay takes place?
A: No, not at all. This happens in the background. If you are currently connected to Stripe, you will continue to use Stripe until VostroPay is switched on, your members won't notice any differences, they will enter their card details as usual through the payments area.
Q: How do I update my bank account details after VostroPay has been set up?
A: You will need contact customersupport@vostropay.com.au and provide the following details:
- Bank account details
- Supporting documentation such as a bank statement or bank letter confirming the account belongs to you
- Written approval/request for the change.
- DBA (Doing Business As) Name
- Owner/Authorised Signatory Full Name
- License Number
- Date of Birth
- MID (Merchant Identification Number)
- TID (Terminal Identification Number)
- Last funding deposit date/month
Q: Can I use both POLi and VostroPay together?
A: Yes. VostroPay takes payments via credit/debit card, where POLi takes payments via Bank2Bank transfer.
Q: Disputes, Chargebacks and Insufficient Funds
A: If a customer disputes a transaction on their statement, VostroPay will contact Sporty to provide evidence of the purchase. Please note the following:
- Dispute Fee: Each dispute incurs a non-refundable $25 fee.
- Cost Recovery: If the bank rules in your favor, you may choose to pass this fee on to the customer.
If the dispute is successful, payment will be refunded to the registrant and you will be notified. The VostroPay processing fees are still applicable for that transaction and will be withheld. You will need to follow up with the person directly to facilitate payment.
Q: Will VostroPay replace my existing card payment setup?
A: Your existing credit/debit card provider will be disabled when VostroPay is enabled.
Q: I don't have access to the Merchant Portal, help!
A: If you haven't received the initial email invitation to access the Merchant Portal, or require your invite to be resent and there are no others at your organisation with access, please contact support@sportsground.co.nz.
If you have forgotten your password and are unable to login to the portal, click Forgot my password on the login screen to send yourself a password reset email.
Q: How do I add another user to my Merchant Portal?
A: If you require another person to have access to your Merchant Portal, please see this VostroPay support article here.
Q: I have a senior and junior site on Sporty, can I connect my VostroPay Merchant account to both?
A: Yes, we can connect both sites to the one merchant account. Please contact support@sportsground.co.nz for assistance.
Q: Are Sporty and VostroPay one of the same?
A: No, Sporty and VostroPay are different providers and are independent of one another. Sporty has partnered with VostroPay to provide an option for credit/debit card payments. To learn more about VostroPay, click here.
Q: Who can I get in touch with if I have any questions?
A: For support within the Sporty platform, please firstly check the Online Knowledge Base and if you can't find the answer you're seeking, email support@sportsground.com. You'll receive an auto-reply with a support ticket number. Our NZ based helpdesk team will respond as soon as they can during business hours.
For support with VostroPay, please click here for contact details on the VostroPay website.