Why does a user see “No upcoming games published”?
This message usually comes down to one of three causes:
- No fixtures have been published for this team yet.
Check SKED to confirm fixtures are published for the team’s grade. - The person is logged into the app with the wrong username.
This happens when someone has more than one username attached to the same email address. To fix it: ask them to click the magic link in their most recent invite email, sign in to Sporty from there, then open the app again. This confirms which username is linked to the app. - The person hasn’t been added to the right team, or hasn’t finished setting up their account.
Ask the club administrator to open the user's team in TeamBuilder and confirm the person is in the team. If they are, click the + icon next to the user's name. There should be a sent date and a Resend Access Email button. If the person has Pending next to their name instead of a date, they need to complete their account setup - ask the club administrator to resend their access email.
What if a scorer forgets their login?
The app stays logged in unless someone logs out on purpose. If they’ve forgotten their password, they can tap Sign In, then Forgot Password?, to get a reset email. Their username is most commonly their email address.
If they’re still unable to log in, how to proceed depends on their role:
- Unofficial Scorer (a parent, supporter, or other volunteer scoring without an official SKED login): the club administrator provides the Team Access Code for the team the person is scoring for. The scorer enters this code into the Live Scoring App to score the game.
- Official Scorer (someone with their own SKED login): a SKED admin can resend their access email from within SKED. Select their name from the officials list next to the fixture on the Draws & Results screen, and click Resend Access Email next to their name.