User logs in the app and sees the message “You have no upcoming fixtures”.
- Typically this means there are no fixtures published in SKED for this user’s team.
- They may be logged in to the app with the wrong username. To check this, ask the person to click the magic link in the email and login to Sporty, then try the app again. If people have multiple existing usernames attached to the same email, they need to click the magic link to confirm which username should be associated with the app
- Ask the club administrator to open the user's team in TeamBuilder and confirm the person is in the team. If they are, click the + icon next to the user's name. There should be a sent date and a Resend Access Email button. If the person has Pending next to their name instead of a date, they need to complete their account setup - ask the club administrator to resend their access email.
What if a scorer forgets their login?
The app remains logged in unless a person logs out on purpose. If they forget their password, they can tap Sign In, then Forgot Password on the login screen to have a reset email sent to them. Their username is most commonly their email address. If they are still unable to log in, follow the below process:
- Unofficial Scorer: The club administrator is to provide the Team Access code for the team which the person is to score for. The scorer enters this code into the Live Scoring App to then be able to score the game.
- Official Scorer: SKED admin can resend their access email from within SKED. Select their name from the officials list next to the fixture in the Draws and Results screen, and click the Resend Access Email button next to their name.