Q. What are the online payment methods that people can pay us through and how to we enable these?
A. You can enable either POLi, Stripe or Debitsuccess to accept online payments.
Note: You must choose one credit card payment provider (between Stripe and Debitsuccess), but any organisation can choose to enable POLi with or without a credit card option. You can choose to enable Xero with or without any payment integrations.
Q. How do we display products/services and pricing on a web form?
A. Refer to this support article for step by step instructions.
Q. What happens when someone completes a web form on our website and pays online?
A. Everyone who completes an online form will automatically receive an email confirmation that includes all details of the form. Their record is added to your online member database. Everyone who pays online when they register will automatically also receive a transaction receipt that records the details of the payment they submitted.
Q. Can we receive payments through other methods?
A. Yes. Online payments through Sport$pay are optional. If you want people to also be able to pay via cash, cheque or directly into your bank account you can still do this. You can use Online Registrations from Sporty and then manually record these payments in your member database if you wish.
Q. Can we elect to accept credit cards only, not both credit card and direct debit?
A. Yes, when adding online payment products to your form, you can tick the checkbox to accept credit cards only (see this support article)
Q. If we have multiple payment options available, can we only enable one for a specific form?
A. There is the ability to accept credit card payments only. To do this tick the checkbox "Prevent people from paying by Direct Debit (overnight bank-to-bank)". However, please take note that this function will only disable Debitsucess bank-to-bank payments. If you have both Debitsuccess and POLi enabled, you will still receive POLi bank-to-bank payments and Debitsuccess credit card payments.
Q. Are credit card details stored anywhere on the Sporty platform?
A. No, absolutely not. Credit card payments are processed securely via Debitsuccess or Stripe with PCI compliance.
Q. Is there a minimum transaction value?
A. The minimum total transaction value must be $3 or greater to be processed by Sport$pay. However, you can have a minimum amount of $0. If this is selected, the registration will be accepted. A situation where this might be used is if you have a product of Membership Fee of $10 and a second product of Coach of $0. Members are required to pay $10, and coaches would pay $0 (as membership fee are waived for coaches).
Q. Can we add the transaction fee to the amount people pay online?
A. Yes, simply add the transaction fee to the amount you set for your products/services.
Q. Most banks or merchant services also charge a monthly merchant fee ranging from $10 - $50 per month in addition to the transaction percentage. Is there a monthly merchant fee associated with Sport$pay?
A. The transaction fees applicable to each payment provider are the only fees associated with transactions. This saves you from paying fees during months when you are not processing transactions. Sport$pay has no extra hidden fees.
Q. What reporting is available?
A. Each instance of payment is recorded automatically against the person's record in your online registrations database. So you can see the payment balance for each person at a glance in your database overview screen (when you click into the database associated with a web form). You can export a database to Excel with just one click, and this file also shows the payment balance along with columns for each product you've added to your web form. There is also a Payment Transaction report available at the top of the page when you go to your Dashboard > Online Registrations tile.
Q. Can I set my GST Number to appear on the person's receipt so they can use it as a valid tax invoice?
A. Yes. The payer will receive a transaction receipt to their email after purchasing a product. This email acknowledges that a payment was submitted, but receipt of actual payment is unconfirmed until the funds clear. You can choose to add your GST number to this receipt by entering your GST number in the 'GST Number' field in the Admin Settings area of your Sporty Dashboard.
Q. Can we connect our online payments to Xero?
A. Yes. See this support article.