Online Support Centre


Online Payment FAQs

Q. How do we get enabled so that people can pay us by credit card or automated direct debit (account-to-account)?

A. Complete the Debitsuccess Merchant Application form at Note that it normally takes approximately 2 business days for approval.

Q. How do we display products/services and pricing on on web forms?

A. Refer to this support article for step by step instructions.

Q. What is the transaction fee for accepting payments via credit card or automated direct debit?

A. 4.35% + GST (5% including GST). Note that if your total annual transaction volumes are high, you may qualify for a discounted percentage rate of 2.95% + GST.

Q. Can we add the transaction fee to the amount people pay online?

A. Yes, simply add the transaction fee to the amount you set for your products/services. Since 5% will automatically be deducted as a fee, 95% will be remitted to you once the payment has been processed. So the easy way to calculate the correct total is to divide your price by 0.95. For example, if your price is $50 you would divide this by 0.95 = $52.63. So when 5% of $52.63 is deducted ($2.63), then you will receive your $50 net.

Q. Most banks or merchant services also charge a monthly merchant fee ranging from $10 - $50 per month in addition to the transaction percentage. Is there a monthly merchant fee associated with Sport$pay?

A. No. The flat transaction percentage is the only fee. This saves you from paying fees during months when you are not processing transactions. Sport$pay has no extra hidden fees.

Q. Many merchant services charge an additional 'flagfall fee' or set amount such as $0.40 cents for each transaction in addition to the transaction percentage. This $0.40 effectively increase the transaction percentage by a whole 1% on a $40 transaction. Does Sport$pay charge a 'flagfall fee' on each transaction.

A. No. The flat transaction percentage is the only fee. There is no flagfall fee. Sport$pay has no extra hidden fees.

Q. What happens when someone completes a web form on our website and pays online?

A. Everyone who completes an online form will automatically receive an email confirmation that includes all details of the form. Their record is added to your online member database. Everyone who pays online when they register will automatically also receive a transaction receipt that records the details of the payment they submitted.

Q. What are the advantages of Sport$pay over PayPal and other systems?

A. Sport$pay allows people to pay even if they don’t have a credit card by paying bank-to-bank with direct debit. Also, funds are transferred to your bank account automatically without you needing to initiate remittance.

Q. Can we receive payments through other methods?

A. Yes. Online payments through Sport$pay are optional. If you want people to also be able to pay via cash, cheque or directly into your bank account you can still do this. You can use Online Registrations from Sporty and then manually record these payments in your member database if you wish.

Q. Can we elect to accept credit cards only, not both credit card and direct debit?

A. Yes. When adding online payment products to your form you can tick the checkbox to accept credit cards only.

Q. Is there a minimum transaction value?

A. Yes, the total transaction value must be $3 or greater to be processed by Sport$pay.

Q. When do we receive the money?

A. Payments that people make to you are processed by Debitsuccess every week up until each Friday (5pm for direct debit and 11:30pm for credit card). The funds are then automatically paid directly to your bank account each following Wednesday, minus the 5% fee.

Q. What reporting is available?

A. Each instance of payment is recorded automatically against the person in your online member database. You can also login to the Debitsuccess admin dashboard to view details of a transaction. A detailed transaction summary is automatically emailed to you each Wednesday that includes payments made within the last transaction week. There is also a Payment Transaction report from your Sporty database view.

Q. What happens if someone elects to pay by direct debit but there are insufficient funds in their bank account?

A. The payer's bank will treat this the same as if the person bounced a cheque and are likely to charge the person a dishonour fee. We will NOT attempt to retry to process the transaction. The failure will appear on your weekly payout report. Note that in such instances the amount will appear as ‘paid’ in your online database and you may be unaware that funds have not been received until you get your cleared payment report each Wednesday. Therefore, if you are delivering expensive products, it is recommended that you wait until payment has cleared before releasing the goods.

Q. Can I set my GST Number to appear on the person's receipt?

A. The payer will receive a transaction receipt to their email after purchasing a product. This email acknowledges that a payment was submitted, but receipt of actual payment is unconfirmed until the funds clear.  You can choose to add your GST number to this receipt by entering your GST number in the GST Number field in the Admin Settings area of your Sporty Dashboard.

Q. Can we connect our online payments to Xero?

A. Yes. See this support article.

Q. Is there a printable brochure?

A. Yes, Click Here

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