If you have Xero or MYOB integration enabled, when a registration happens in Sporty, this will generate an invoice in Xero or MYOB.
You may want to delete the registration record. You have two options for how this deleted registration is handled when an invoice has been raised in Xero or MYOB. This should be set as part of the Xero or MYOB integration process.
To do this, navigate to your Dashboard on the top left-hand corner, and click into the Admin Settings tile.
Click on Connections.
Then go to the Accounting tab.
Under the General Settings section, click on the field Action To Take When Deleting Registrations to bring up the options.
Mark registration as inactive, and take no action in provider
This is the default setting, so when you try to delete a registration (one that has generated an invoice), it will instead change its status on the form database to Inactive, and no changes will be made in Xero or MYOB.
In the example below, the registrant paid in full online and received the invoice, and the registration was subsequently deleted. The registration now has the status Inactive.
Delete registration and void invoice in Xero or MYOB
If you switch to this option, deleting the registration will remove it from your database and void its corresponding invoice in Xero or MYOB, regardless of whether the invoice has been paid.
Note: This option could cause a discrepancy between your payment provider’s report and Xero or MYOB once a registration and invoice are removed. The transaction will still appear in your payment provider’s records, but there will be no related record in Sporty or Xero/MYOB.