Resend a confirmation email to a registrant

If a registrant (someone who has registered on one of your forms) no longer has their confirmation email, you can resend it to the email address they registered with.

Online Registrations

SuperCRM

Option 1: Resend from Online Registrations

1. From your Dashboard, click the Online Registrations tile.
2. Click the name of the registration form the person registered on. This shows the list of people registered.
3. Click the person's name to open and edit their record.
4. Click the Admin Only section at the top of their registration and select the Resend Registration Confirmation Email button.

Option 2: Resend from SuperCRM

If you're already working in SuperCRM, you can resend the confirmation email straight from the person's profile. This is handy when you don't know which registration form they used, or the person has registered on more than one form.

1. From your Dashboard, click the SuperCRM tile.
2. Search for the person by name, email address, or SP reference number, then click into their record.
3. Click the Registrations tab.
4. Find the registration you want to resend the confirmation for, then click the green magnifying glass icon next to it. This opens their full registration.
5. Click the Admin Only drop-down and select the Resend Registration Confirmation Email button.