The rules of NZRL and your Rugby League District govern the requirements for player transfers.
Players register with the club they intend to play for, and their registration will appear in a Pending state until a club administrator approves it by clicking the green approval button.
When the club approves a player's registration, the system checks whether the player is currently registered with, or has recently been registered with, another club, or was registered in either the current or previous season. If so, the system will prompt the club to request a transfer.
Transfer requests are submitted by the club the player wishes to join and must be approved or declined by the club the player is leaving (or coming from). If a transfer request is not actioned manually, it will be automatically approved 10 days after submission.
All club administrators with Database Admin access will receive email notifications when:
- A new transfer request is submitted (sent to the administrators of the leaving club).
- A transfer is approved or declined (sent to the administrators of the requesting club).
If you do not wish for emails to appear in your inbox, you can create a 'rule' in your email account to automatically move each email into a specific folder.
Note: Anyone who has Database Admin access can approve/decline the transfer.
If a player registers with two organisations using different personal details (for example, a different date of birth), the system may not recognise them as the same person. If the details are later corrected, the system will match the records and automatically trigger a transfer. See the Late Player Transfer/Person Match support article for a detailed explanation of this.
In this article:
Approving Players
As players register, they are in a Pending state until they are approved by their club administrator. All players must be approved. A player can be approved individually through either Online Registrations or TeamBuilder or SuperCRM. Additionally, players can be approved in bulk via SuperCRM - see this support article.
Online Registrations
All players who registers will appear in Online Registrations with the status of Pending. This status will remain as Pending until an administrator approves their registration. This will change their status to Active, or if a transfer is required, will invoke the transfer process.
1. From the Dashboard, click the Online Registrations tile and navigate to the folder with the Player Registration form for the appropriate season.
2. Click the Player Registration form to open and view the database.
3. Click the + button beside the players record to approve their registration.
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Repeat this process for all players that you wish to approve.
You can filter the database to only view players who are Pending. To do this, change the filter set for Status.
TeamBuilder
Any player who registers will appear in TeamBuilder will be highlighted in red with an ! beside their name. This status will remain as ! until an administrator approves their registration changing this status to a tick. Each player needs to be approved before being eligible to play.
1. From the Dashboard, click the TeamBuilder tile and navigate to the Rugby League competition for the appropriate season.
2. Click into the appropriate team.
3. Click the !.
4. Click Make Active to approve the player.
5. Once approved the player will no longer display in red and will display a tick beside their name rather than an !.
SuperCRM Bulk Activation
Through SuperCRM there is the ability to bulk activate eligible registrations from a Pending to an Active state. Registrations requiring a transfer are not able to be bulk activated. See this support article that explains the bulk activation process.
Process to Request a Transfer or Permit
If the system identifies the player you are attempting to approve has been registered with another organisation either in the current or previous season, a message will appear on screen prompting you to Request Transfer (or Request Permit).
If you click Request Transfer the following message will display and system will send an email to all database administrators from the original club the player registered to with a transfer request.
If you click Request Permit the following message will display and system will email the database administrators of the original club and district the player registered to with a permit request.
Note: Once a transfer/permit has been requested, the status of the player in your database will display as Transfer Pending.
When the club that the player first registered with receives the transfer/permit request via email, they are prompted to either approve the transfer, or decline the transfer.
When an administrator from the club the player is leaving, approves or declines the transfer request, they will see one of two confirmation messages - see below.
Note: They are prompted to enter a comment to state their reason.
When the District has actioned the transfer/permit, an email is then sent back to the club requesting the transfer, to notify them that it was approved or declined. If the club the player is leaving fails to take any action within seven days, the transfer request will automatically be approved to the requesting club.
The seven day calculation is inclusive of the day that the transfer is requested and the day that the transfer would be automatically approved e.g.
- Day 1 - 01/01/2026 - Transfer requested
- Day 2 - 02/01/2026
- Day 3 - 03/01/2026
- Day 4 - 04/01/2026
- Day 5 - 05/01/2026
- Day 6 - 06/01/2026
- Day 7 - 07/01/2026
- Day 8 - 08/01/2026
- Day 9 - 09/01/2026
- Day 10 - 10/01/2026 - Transfer auto approved
If you are dissatisfied with the response from the leaving club, please escalate the matter to your District.
Monitor Transfers
Player Transfers – Summary View
Click the transfer icon located next to your player database to open the Player Transfers Summary view, which shows the status of all pending and completed player transfers for your organisation in that season.
The Player Transfers Summary view is colour coded to easily see what players require action and where each transfer is in the process.
The player name appears first. Click the players name for the Player transfer – detailed view.
If the player has registered with a 'Preferred Name', their name will be displayed in this format:
- FirstName (Preferred Name) Last Name
All organisations impacted by the player transfer/clearance/permit request are listed.
- The name of the organisation will appear in Green if transfer approval is still required
- The name of the organisation will appear in Red if transfer/clearance/permit was declined
- The name of the organisation will appear in Black if they do not need to take any further action
The transfer status is also colour coded to show:
- Pending transfers in Green (action still required)
- Declined transfers in Red (transfer/permit request declined)
- Accepted transfers in Black
By default, you will see transfer/permit records in a 'Pending' state because they still require action. You can modify the 'Transfer Status' dropdown to change the display to show 'Accepted,' 'Declined' or 'All' records.
Player Transfers – Detailed View
Clicking a player name will take you to the detailed transfer view.
Cameron Alexander, awaiting approval from Otahuhu
In addition to the information provided by the Summary View, the Detailed View will display the admin who gave approval for the transfer and date the approval was given. If no name is displayed, this indicates approval was provided automatically i.e. the player was not approved within the 10 day approval period.
If the transfer is still awaiting approval by your organisation, you can action the transfer from the Detailed View by clicking Decline Transfer or Approve Transfer.
Note: You should only approve a transfer if the club the player is transferring to has paid/committed to pay any required transfer fees, and you have confirmed the player does not have any remaining financial or contractual obligations to your organisation.
A confirmation prompt will be displayed upon clicking Approve Transfer. A comment may be added regarding the transfer and its approval. Click OK to continue.
A confirmation prompt will be displayed upon clicking Decline Transfer. It is mandatory to enter the reason the transfer/clearance/permit request is being declined. Click Ok to decline the transfer request.
Troubleshooting
I approved a player, but no transfer request was triggered. Why?
There are two common reasons this might occur:
-
Mismatched personal details:
The system relies on exact matches for key fields - first name, last name, and date of birth. If these were entered incorrectly either in your registration or the player's previous registration, the system may not detect the match and therefore won’t trigger a transfer. Note: this may be updated at a later stage if their record is corrected. See the Late Player Transfer/Person Match support article for an explanation of this. -
Pending status with the previous association:
If the player was never approved by their previous club (i.e., their registration remained in a Pending state), the system does not recognise them as an officially registered player. In this case, there is no transfer to invoke.
If you're unsure or believe a transfer should have occurred, please contact your District to help verify the player’s registration status.