Using the Email Exclusion List

From time to time you may get newsletter recipients asking you why they don't receive your emails. Here is what to do to ensure they have the best chance of getting them:

1. Do you have their email address correct? Check, and if it is not right then enter their correct address into the system
2. Ask them to check their promotions tab on Gmail/junk mail/spam folders. On occasion, an email can end up in there. If the email is in the wrong folder, moving it to the inbox helps to train the email client where to send it next time. They can also add you as a safe sender or to their contacts to help prevent this recurring

If these still don't solve the problem then it is likely that they have ended up on the exclusion list. This list blocks us sending emails to addresses on the exclusion list for the following reasons:

1. They have unsubscribed before 
2. The club has excluded them from receiving emails
3. Their email has bounced back to us or has otherwise been undeliverable on more than one occasion

As an administrator you can manually remove/add an email to the exclusion list. 

Next, click on the Exclusion list button.

If there are already email addresses in the list, these are from people that have clicked the ‘Unsubscribe’ link at the bottom of a eNewsletter.

To manually remove an email from the exclusion list, click the pencil icon, then click delete. Anyone removed from the exclusion list will receive emails sent through the system, for example invitations to re-register, but will not receive the eNewsletter.

To manually add an email to the exclusion list, click New Exclusion, then enter the email address. Click on the save icon to add it to the list. Anyone added to the exclusion list will not receive emails going forward.